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‎02-22-2017 07:50 PM - edited ‎02-22-2017 08:25 PM

HP Recommended
Product: hp pavilion 15-au123cl
Operating System: Microsoft Windows 10 (64-bit)

I was wondering if the couple hours I've been waiting for my laptop to reset is normal. The first 45% went by quickly but it has been two hours and I'm only at 61% currently. I just purchased it refurbished from micro center and decided to fully wipe it because that's just the right thing to do in my opinion. In case someone didn't see it already it's a hp pavilion 15-au123cl with windows 10 64 bit.

 

Edit: I forgot to add that I did a factory reset from the f10 button during start up. I can't remember if that was a windows 10 reset or a hp reset.

 

Edit Again: Nevermind, it does take that long. It's installing windows now. As usual, just post a question and it resolves its self minutes later.

1 REPLY 1

‎03-23-2017 04:56 AM

HP Recommended

 

Thanks for the post and Welcome to HP Forums

 

PLease try to completely format the HDD or select HDD sanitizer in bios to wipe the HDD.
Then using F11 ,start the recovery to resolve the issue

 

Thank you

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