Solved: Re: Spectre X360 crashes hourly: SYSTEM_SERVICE_EXCEPTION - HP Support Community

emmerx · ‎05-11-2016

Since May 9th (after a Windows Update...) every hour at exactly xx:18 my Spectre crashes.

I get a blue screen telling me SYSTEM_SERVICE_EXCEPTION

Looking into the system event logs I find:

Deinstalling the driver doesn't help.

Anyone experiencing the same problem ?

emmerx · ‎05-15-2016

Problem solved, as i have restored an old image with EaseUS backup.

Not very easy to do, as the Spectre BIOS has secure boot and that makes booting with a USB bootable AND a USB disk with the images on it very hard.

Lesson learned:

test my backup&restore strategy for every new device I start using!

View solution in original post

erico · ‎05-11-2016

I suggest using Windows system restore to rollback to the checkpoint created before the update to see if that resolves it.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

doughjohn · ‎05-11-2016

Hi

This reported for W 7...

I went into services.msc and looked at Windows Driver Foundation - User-mode Driver Framework, it was set to manual, but under "Status" it was off. I plugged in a USB and the status changed to "Started".

I changed the startup type to "Automatic", shut down the PC, restarted, checked to see that it was still set to automatic and that it was started. Plugged in a USB and no error code, plugged in another USB and no error code. Shut down, started again, checked again and no error code.

AAND actually the problem could be with the

wudfrd.sys What is wudfrd.sys?

Microsoft Windows Driver Framework Reflector that should be located in the C:\Windows\System32\drivers directory.

So it may be corrupted.

emmerx · ‎05-15-2016

Problem solved, as i have restored an old image with EaseUS backup.

Not very easy to do, as the Spectre BIOS has secure boot and that makes booting with a USB bootable AND a USB disk with the images on it very hard.

Lesson learned:

test my backup&restore strategy for every new device I start using!

erico · ‎05-16-2016

@emmerx

You certainly have much more faith in EaseUS than I do.

Was it the free or paid version of an EaseUS product?

I am surprised that you didn't try Windows System Restore, or did you?

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

emmerx · ‎05-17-2016

I'm using the free 7.5 version and make weekly system backups (C drive) and daily data backups (D drive).

My Spectre works fine again.

This whole disaster (recovery) as a good exercise,

as I will swap the HP Adata SATA SSD for a Samsung SM951 PCIe NVMe next week.

I'm using that SM951 in my Dell video editing station and it is unbelieveable how fast that is.

HP Adata SSD vs Samsung SM951

Still no clue what did cause the crashing.

Last activities were unfinished Windows updates (HP printer ..) and a new version of Evernote (6.0 ...)
Evernote will stay on 5.99 for the next week...

I've turned off Windows system restore, as I don't need it anymore.

Doesn't protect well against virus attacks, disk crashes or file corrupts.

Spectre X360 crashes hourly: SYSTEM_SERVICE_EXCEPTION

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