Stuck on hp startup screen

[RichardMcN]

I performed a factory reset and now the notebook is stuck on the hp startup screen. How can I get it to reset and function normally again?
Thanks

[IT_WinSec]

Hello,

Welcome to the HP Support forum.

The situation appears probably because it cannot fully load Windows or Windows was not installed fully and completely.

Perform hard restart/forced reset. More info and how to here >> http://support.hp.com/us-en/document/c01684768/

Does this help you to start the PC ?

If not,

Could you post the full product model and product number (PN) > http://support.hp.com/us-en/document/c00033108   ?

Could you elaborate on what you did exactly ?  BY "factory reset" you mean you reinstalled Windows and performed HP Recovery (Windows Reset function) ?

This is HP Stream 13... it originally came with Windows 8 or Windows 10 ?

What Windows you use (should be using) now on this PC ?

[visruth]

Hi,


You can clean install Windows 8.1 if you desire, provided your laptop didn't come with Windows 8.1 Bing edition from factory.

Windows 8.1 will be automatically activated after installation while connected to internet

What is your notebook model name, product number?

You could alternatively order HP Recovery USB from HP directly. It would cost around $60.


Regards

Visruth

[RichardMcN]

The notebook originally came with windows 8.1 but updated to windows 10. The notebook was running very slow as memory was was low due to the update. I ran a windows factory reset which failed to complete. I have tried cmos reset, a bios reset and hard reset to no avail. Currently running a system extensive test so will post up result when it completes.

[RichardMcN]

It's a hp stream notebook 13 c025na

[IT_WinSec]

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@RichardMcN wrote:
The notebook originally came with windows 8.1 but updated to windows 10. The notebook was running very slow as memory was was low due to the update. I ran a windows factory reset which failed to complete. I have tried cmos reset, a bios reset and hard reset to no avail. Currently running a system extensive test so will post up result when it completes.

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That was an important clarification. Thank you.

This will be a long reading but ... since you previously performed upgrade from Win 8.1 to Win 10 on this very same computer and if you used Win 10 for a while and if Windows 10 was activated (it's licence was activated), then your computer has a Digital entitlement option stored on Microsoft servers. Because of this, you no longer need a code/lic key to activate Windows if you need to reinstall it.  More info about Digital entitlement:

>> https://support.microsoft.com/en-us/help/12440/windows-10-activation

>> http://www.winbeta.org/news/digital-entitlement-a-new-method-of-activation-in-windows-10

You can directly download Windows 10 ISO from MS site or download Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

>> https://www.microsoft.com/en-us/software-download/windows10ISO

Use either Microsoft's Media Creation Tool >here< or  use these methods below to write/burn the ISO image to create a bootable installation media for Win 10 -> How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

When ready with the USB drive or with the DVD:

* Ensure Secure Boot is disabled.

* Ensure Legacy mode is enabled.

* Save the UEFI/BIOS changes.

Details>> http://support.hp.com/us-en/document/c03653226

Eventually, please, shutdown the computer using the power button.

Insert the Windows 10 USB thumdrive

Power  on the PC.

As soon as you press the power-on button, begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

Choose F9 to open Boot options. Select the USB thumb drive as boot option.

Follow the on-screen instructions to install Windows 10

Delete all partitions and install W10 on a unpartitioned space

Eventyally, after installing Win 10, download drivers from HP web site when Win installation completes or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

Hope this helps. Let me know how it goes. Post again if you face difficulties.

[kyle_b · Accepted solution]

Restoring from the recovery partition will fail since it was upgraded to Windows 10.  You could order the recovery media from HP to restore it back to Windows 8.1 or do a fresh installation of Windows 10 using the downloadable media from Microsoft, instructions are here.

[RichardMcN]

As windows 10 is what caused the issue, I ordered the recovery pack from HP to revert back to 8.1.
Thanks for the replys guys👍👍

[Crisonya]

I ordered it too, it came but when I called them they said my 14 day of paid help had expired. I had asked them about that when I ordered it and they said I still could get help as it was an open case.  I am not a happy camper and mine is stuck on HP screen after I downloaded windows 10, now I am right back where I was before I ordered the sytems recovery. 

[IT_WinSec]

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@Crisonya wrote:

I ordered it too, it came but when I called them they said my 14 day of paid help had expired. I had asked them about that when I ordered it and they said I still could get help as it was an open case.  I am not a happy camper and mine is stuck on HP screen after I downloaded windows 10, now I am right back where I was before I ordered the sytems recovery. 

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Dear @Crisonya

Thank you for posting in the HP Support forum.

What is your HP product model and PN >> http://support.hp.com/us-en/document/c00033108   ?

Could you clarify what is the issue now ?  If you ordered the media why didn't you use it ?

Or if the PC was upgraded to Windows 10, then why not follow the procedure described above ?

Looking forward to your update.