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‎03-31-2017 01:15 PM

HP Recommended
Product: HP Pavilion g7-1316dx Notebook
Operating System: Microsoft Windows 7 (64-bit)

Hard drive was fried so I got a new one. I have 3 system recovery disks and 1 supplemental.

After purchasing a WD Laptop 500gb hard drive, I put it in my computer easily and began to start the system recovery.

Unfortunetly, when I turned on my computer, my screen is stuck at "Press The ESC Key for Startup Menu"

Literally nothing works. Not sure what to do at this point.

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‎03-31-2017 05:30 PM - edited ‎03-31-2017 05:33 PM

HP Recommended

 

@Jester_07  Doesn't happen often , but it is not unheard of to receive a dead on arrival hdd.

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4 REPLIES 4

‎03-31-2017 01:37 PM

HP Recommended

Have you rechecked connection to be sure the hdd is securely plugged in? 

Unplug the hdd and try to power on-can you enter BIOS by tapping F10 at Esc? If so that seems to indicate a problem with the hdd or connection.

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‎03-31-2017 01:44 PM

HP Recommended

Unplugged the HDD, everything is working now. I can access BIOS, system recovery, etc.

Weird, I just bought it too.

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‎03-31-2017 04:41 PM

HP Recommended

this problem may be cause of speed difference between sata ports and sockets in the laptop make sure that the harddisk having a sufficient speed to motherboard and socket and it it has make sure that motherboard support up to 500 GB of storage as HD

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‎03-31-2017 05:30 PM - edited ‎03-31-2017 05:33 PM

HP Recommended

 

@Jester_07  Doesn't happen often , but it is not unheard of to receive a dead on arrival hdd.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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