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‎05-10-2017 03:08 PM

HP Recommended
Product: Notebook
Operating System: Microsoft Windows 10 (64-bit)
Hard Drive SMART Check: FAILED

FAILURE ID: 88S8L2-XD7X7F-60C103

PRODUCT ID: F4B09EA#ABU

Hard Drive 1

System Extensive Test: FAILED


Can anyone help me here? Only have the computer 9 months and this happens.

Thanks in advance, Chris.
1 REPLY 1

‎05-10-2017 03:48 PM

HP Recommended

Hi Chris,

 

The error code you've posted looks like it's missing a block of 6 characters, however it's not important as the last block show the Hard Drive is failing and needs to be replaced.

 

As your notebook will still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

You can contact HP starting on the link below.

 

http://welcome.hp.com/country/w1/en/contact_us.html

 

Regards,

 

DP-K

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