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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-15-2017 08:45 AM

HP Recommended
Product: Hewlett-Packard laptop
Operating System: Microsoft Windows 8 (64-bit)
We turned it on yesterday and then it said shutting down we turned it off and back on and it still says the same thing. I need to fix it
1 REPLY 1

‎02-15-2017 09:30 AM

HP Recommended
Hi,


Do a hard reset: http://support.hp.com/in-en/document/c01684768

What is your full model name, product number of your laptop?
http://support.hp.com/in-en/document/c00033108

Do you have Recovery USB/DVD created after first setup of this laptop?


Regards

Visruth
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