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04-16-2024 11:51 AM - edited 04-16-2024 11:57 AM
Hello,
Started a new question after a previous thread was resolved regarding installing an upgraded 2TB Crucial brand NVME M2 SSD into my HP Spectre x 360 - 15bl012dx laptop.
So, I have a blank 2TB SSD with no OS installed that needs Windows 10 installed.
I created a 32gb USB flash drive HP recovery tool. I backed up all my data from my old 1TB SSD1 onto an external 2TB HD.
I disconnected external components other than USB flash drive and power. I turned on the computer, Escape key. Ran the boot from the USB. Followed steps to perform the factory reset.
After an hour or so a message appears:
The Recovery Attempt Has Failed. Select one of the following buttons: SAVE LOG, DETAILS, RETRY.
I managed to save the error log onto an external drive after I connected it at that point.
I selected RETRY but it reverted back to same Recovery Attempt Has Failed again.
I have searched for answers but it seems I may need to download a bootable Win10 flash drive from another computer to try instead on my HP laptop? Or can I boot it internally?
Please help!
I ran a diagnostic (F2 on startup) as well on newly installed SSD to make sure that it works properly and it passed.
I have pasted the log below and highlighted the several errors messages I came across:
________________________________________
2:36:23.16][BBV2_EUE.cmd] **************************************************
[ 2:36:23.17][BBV2_EUE.cmd] [C:'SYSTEM.SAV'bbv'BBV2_EUE.cmd] has started...
[ 2:36:23.17][BBV2_EUE.cmd] --------------------------------------------------
[ 2:36:23.19][BBV2_EUE.cmd] Looking for *.cmd in [C:'system.sav'P2PP'BBV2.eue] folder...
[ 2:36:23.19][BBV2_EUE.cmd] --------------------------------------------------
[ 2:36:23.19][BBV2_EUE.cmd]
[ 2:36:23.20][BBV2_EUE.cmd]
[ 2:36:23.20][BBV2_EUE.cmd] All *.cmd in [C:'system.sav'P2PP'BBV2.eue] folder have been called.
[ 2:36:23.22][BBV2_EUE.cmd]
[ 2:36:23.22][BBV2_EUE.cmd] --------------------------------------------------
[ 2:36:23.24][BBV2_EUE.cmd] Error checking
[ 2:36:23.24][BBV2_EUE.cmd] Looking for *.log in [C:'system.sav'Logs'BB] folder...
[ 2:36:23.24][BBV2_EUE.cmd] --------------------------------------------------
[ 2:36:23.25][BBV2_EUE.cmd]
[ 2:36:23.25][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'Apps_Library.LOG] is found.
[ 2:36:23.26][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'CheckWithPrior.log] is found.
[ 2:36:23.28][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'CPUFlag.LOG] is found.
[ 2:36:23.29][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'CUST_WAV.LOG] is found.
[ 2:36:23.29][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'ImageDiag_EarlyStage.LOG] is found.
[ 2:36:23.31][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'ImgEnhDrvByFlg_PASS1_WIN.LOG] is found.
[ 2:36:23.33][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'ImgEnhDrvByFlg_PASS1_WPE.LOG] is found.
[ 2:36:23.34][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'ImgEnhDrvByFlg_PASS2_WIN.LOG] is found.
[ 2:36:23.36][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'MSAppsOrder.LOG] is found.
[ 2:36:23.36][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'Ngen.LOG] is found.
[ 2:36:23.37][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'OCAMark.log] is found.
[ 2:36:23.39][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P006MAB2.LOG] is found.
[ 2:36:23.40][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P009C2B2.LOG] is found.
[ 2:36:23.42][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00APQB2.LOG] is found.
[ 2:36:23.42][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00EDUB2.LOG] is found.
[ 2:36:23.44][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00F6BB2.LOG] is found.
[ 2:36:23.45][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00H08B2.LOG] is found.
[ 2:36:23.47][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00KTXB2.LOG] is found.
[ 2:36:23.47][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00L6EB2.LOG] is found.
[ 2:36:23.48][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00LDMB2.LOG] is found.
[ 2:36:23.50][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00LEXB2.LOG] is found.
[ 2:36:23.51][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00LFWB2.LOG] is found.
[ 2:36:23.53][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00N20B2.LOG] is found.
[ 2:36:23.53][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00N89B2.LOG] is found.
[ 2:36:23.55][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00NBCB2.LOG] is found.
[ 2:36:23.56][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00NY2B2.LOG] is found.
[ 2:36:23.58][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00P5S00.LOG] is found.
[ 2:36:23.59][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00P62B2.LOG] is found.
[ 2:36:23.59][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00P8PB2.LOG] is found.
[ 2:36:23.61][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00P8QB2.LOG] is found.
[ 2:36:23.62][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00P8RB2.LOG] is found.
[ 2:36:23.64][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00P8SB2.LOG] is found.
[ 2:36:23.65][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00PA8B2.LOG] is found.
[ 2:36:23.67][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00PATB2.LOG] is found.
[ 2:36:23.69][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00PKMB2.LOG] is found.
[ 2:36:23.70][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00PL3B2.LOG] is found.
[ 2:36:23.72][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00PUCB2.LOG] is found.
[ 2:36:23.75][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00PUHB2.LOG] is found.
[ 2:36:23.76][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00PVUB2.LOG] is found.
[ 2:36:23.79][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00PWGB2.LOG] is found.
[ 2:36:23.79][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00PWWB2.LOG] is found.
[ 2:36:23.81][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00PX3B2.LOG] is found.
[ 2:36:23.81][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00PYGB2.LOG] is found.
[ 2:36:23.82][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00PZGB2.LOG] is found.
[ 2:36:23.84][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00Q1VB2.LOG] is found.
[ 2:36:23.86][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00Q28B2.LOG] is found.
[ 2:36:23.87][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00Q9DB2.LOG] is found.
[ 2:36:23.89][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00QARB2.LOG] is found.
[ 2:36:23.90][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00QG0B2.LOG] is found.
[ 2:36:23.90][BBV2_EUE.cmd] [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:'system.sav'Logs'BB'P00QG0B2.LOG
[2:05:47 AM] Install Folder: c:'SWSETUP'APP'Security'McAfee'McAfeeMLS_QQG0B2'15.3.3074
[2:05:47 AM] CVA File: c:'SWSETUP'APP'Security'McAfee'McAfeeMLS_QQG0B2'15.3.3074'P00QG0B2.CVA
[2:05:47 AM] Deliverable Name: McAfee - MLS [15.3.3074,A,3]
[2:05:47 AM] Deliverable PN: P00QG0-B2K
[2:05:47 AM] Deliverable Size: 1,033,302 Kbytes
[2:05:47 AM] Free Size: 1,913,123,072 Kbytes
[2:05:47 AM] System Used Size: 26,184,444 Kbytes
[2:05:47 AM] Run install command: c:'SWSETUP'APP'Security'McAfee'McAfeeMLS_QQG0B2'15.3.3074'install.cmd
[ 2:36:23.90] --------------------------------------------------
[ 2:36:23.92][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00QUGB2.LOG] is found.
[ 2:36:23.93][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00QW2B2.LOG] is found.
[ 2:36:23.93][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00QWSB2.LOG] is found.
[ 2:36:23.95][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00QWYB2.LOG] is found.
[ 2:36:23.97][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00QZUB2.LOG] is found.
[ 2:36:23.98][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'P00R7GB2.LOG] is found.
[ 2:36:24.00][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'WallpaperOk.log] is found.
[ 2:36:24.00][BBV2_EUE.cmd] [C:'system.sav'Logs'BB'WinPE_DRV.LOG] is found.
[ 2:36:24.01][BBV2_EUE.cmd] All *.log in [C:'system.sav'Logs'BB] folder has been scanned.
[ 2:36:24.03][BBV2_EUE.cmd] Create C:'system.sav'P2PP'BBV2.eue'BBV2.eue.don
[ 2:36:24.03][BBV2_EUE.cmd] --------------------------------------------------
[ 2:36:24.03][BBV2_EUE.cmd] [BBV2_EUE.cmd] has completed...
[ 2:36:24.04][BBV2_EUE.cmd] **************************************************
[ 2:39:42.61][ChkError.cmd]
[ 2:39:42.77][ChkError.cmd] [FAILURE_FLAG]
[ 2:39:42.88][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:'SYSTEM.SAV'FAILURE.FLG
[ 2:39:42.97][ChkError.cmd] Result=FAILED
C:'SWSetup'APP'Security'McAfee'McAfeeMLS_QQG0B2'15.3.3074'FAILURE.FLG
P00QG0-B2K McAfeeMLS
[ 2:39:43.23][ChkError.cmd]
[ 2:39:43.38][ChkError.cmd] --------------------------------------------------
[ 2:39:43.51][ChkError.cmd] Some error detected...
[ 2:39:43.73][ChkError.cmd]
[ 2:39:43.76][ChkError.cmd] --------------------------------------------------
[ 2:39:43.93][ChkError.cmd] [C:'SYSTEM.SAV'ExitProc'ErrorChk'ChkError.cmd]
[ 2:39:44.06][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]...
[ 2:39:44.20][ChkError.cmd] --------------------------------------------------
[ 2:39:44.37][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[ 2:39:44.59][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:'CTOERROR.flg , C:'System.sav'*FAILURE.flg, or C:'system.sav'Logs'AllFailure.log
[ 2:39:44.66][ChkError.cmd]
[ 2:39:44.86][ChkError.cmd] --------------------------------------------------
[ 2:39:45.10][ChkError.cmd]
[ 2:39:45.22][ChkError.cmd] This is for customer image...
[ 2:39:45.38][ChkError.cmd]
[ 2:39:45.60][ChkError.cmd] Trigger CTO panic...
[ 2:39:45.83][DumpBCD.cmd] **************************************************
[ 2:39:45.83][DumpBCD.cmd] [C:'SYSTEM.SAV'ExitProc'DataColl'DumpBCD.cmd] has started...
[ 2:39:45.85][DumpBCD.cmd] --------------------------------------------------
[ 2:39:45.85][DumpBCD.cmd] STAGE : [DISABLE_SB_CMD]
[ 2:39:45.86][DumpBCD.cmd] Dump BCD...
[ 2:39:45.86][DumpBCD.cmd] --------------------------------------------------
[ 2:39:45.86][DumpBCD.cmd]
[ 2:39:45.88][DumpBCD.cmd]
Firmware Boot Manager
---------------------
identifier {fwbootmgr}
displayorder {bootmgr}
{93043044-fc98-11ee-9942-8a4a58f916dd}
{594a9eb0-fca0-11ee-b1b3-967fc7bdf8b2}
timeout 0
Windows Boot Manager
--------------------
identifier {bootmgr}
device partition='Device'HarddiskVolume1
path 'EFI'Microsoft'Boot'bootmgfw.efi
description Windows Boot Manager
locale en-US
inherit {globalsettings}
default {current}
resumeobject {594a9eae-fca0-11ee-b1b3-967fc7bdf8b2}
displayorder {current}
toolsdisplayorder {memdiag}
timeout 30
Firmware Application (101fffff)
-------------------------------
identifier {594a9eb0-fca0-11ee-b1b3-967fc7bdf8b2}
device partition=F:
description USB Drive (UEFI) - USB
Firmware Application (101fffff)
-------------------------------
identifier {594a9eb1-fca0-11ee-b1b3-967fc7bdf8b2}
description USB Drive (UEFI) - Hard Drive
Firmware Application (101fffff)
-------------------------------
identifier {93043044-fc98-11ee-9942-8a4a58f916dd}
device partition='Device'HarddiskVolume1
description Solid State Disk
Windows Boot Loader
-------------------
identifier {current}
device partition=C:
path 'windows'system32'winload.efi
description Windows 10
locale en-US
inherit {bootloadersettings}
recoverysequence {594a9eb3-fca0-11ee-b1b3-967fc7bdf8b2}
recoveryenabled Yes
isolatedcontext Yes
allowedinmemorysettings 0x15000075
osdevice partition=C:
systemroot 'windows
resumeobject {594a9eae-fca0-11ee-b1b3-967fc7bdf8b2}
nx OptIn
bootmenupolicy Standard
Windows Boot Loader
-------------------
identifier {594a9eb3-fca0-11ee-b1b3-967fc7bdf8b2}
device ramdisk=['Device'HarddiskVolume5]'Recovery'WindowsRE'Winre.wim,{594a9eb4-fca0-11ee-b1b3-967fc7bdf8b2}
path 'windows'system32'winload.efi
description Windows Recovery Environment
locale en-us
inherit {bootloadersettings}
displaymessage Recovery
osdevice ramdisk=['Device'HarddiskVolume5]'Recovery'WindowsRE'Winre.wim,{594a9eb4-fca0-11ee-b1b3-967fc7bdf8b2}
systemroot 'windows
nx OptIn
bootmenupolicy Standard
winpe Yes
Resume from Hibernate
---------------------
identifier {594a9eae-fca0-11ee-b1b3-967fc7bdf8b2}
device partition=C:
path 'windows'system32'winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
recoverysequence {594a9eb3-fca0-11ee-b1b3-967fc7bdf8b2}
recoveryenabled Yes
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filedevice partition=C:
filepath 'hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Windows Memory Tester
---------------------
identifier {memdiag}
device partition='Device'HarddiskVolume1
path 'EFI'Microsoft'Boot'memtest.efi
description Windows Memory Diagnostic
locale en-US
inherit {globalsettings}
badmemoryaccess Yes
EMS Settings
------------
identifier {emssettings}
bootems No
Debugger Settings
-----------------
identifier {dbgsettings}
debugtype Local
RAM Defects
-----------
identifier {badmemory}
Global Settings
---------------
identifier {globalsettings}
inherit {dbgsettings}
{emssettings}
{badmemory}
Boot Loader Settings
--------------------
identifier {bootloadersettings}
inherit {globalsettings}
{hypervisorsettings}
Hypervisor Settings
-------------------
identifier {hypervisorsettings}
hypervisordebugtype Serial
hypervisordebugport 1
hypervisorbaudrate 115200
Resume Loader Settings
----------------------
identifier {resumeloadersettings}
inherit {globalsettings}
Device options
--------------
identifier {594a9eb4-fca0-11ee-b1b3-967fc7bdf8b2}
description Windows Recovery
ramdisksdidevice partition='Device'HarddiskVolume5
ramdisksdipath 'Recovery'WindowsRE'boot.sdi
[ 2:39:46.27][DumpBCD.cmd]
[ 2:39:46.28][DumpBCD.cmd] --------------------------------------------------
[ 2:39:46.28][DumpBCD.cmd] [DumpBCD.cmd] has completed...
[ 2:39:46.28][DumpBCD.cmd] **************************************************
[ 2:39:46.39][DisableSB.cmd] **************************************************
[ 2:39:46.39][DisableSB.cmd] [C:'SYSTEM.SAV'ExitProc'DisableSB.cmd] has started...
[ 2:39:46.39][DisableSB.cmd] --------------------------------------------------
[ 2:39:46.41][DisableSB.cmd] No [C:'system.sav'Exclude'BiosConfig] folder ...
[ 2:39:46.41][DisableSB.cmd] --------------------------------------------------
[ 2:39:46.41][DisableSB.cmd] [DisableSB.cmd] has completed...
[ 2:39:46.41][DisableSB.cmd] **************************************************
[ 2:39:47.31][DrvLtr2ESP.cmd] **************************************************
[ 2:39:47.31][DrvLtr2ESP.cmd] [C:'SYSTEM.SAV'ExitProc'DrvLtr2ESP.cmd] has started...
[ 2:39:47.32][DrvLtr2ESP.cmd] --------------------------------------------------
[ 2:39:47.33][DrvLtr2ESP.cmd] Create ["C:'system.sav'DrvLtr2ESP.cmd.FAILURE.flg"] file...
[ 2:39:47.33][DrvLtr2ESP.cmd]
[ 2:39:47.33][DrvLtr2ESP.cmd]
[ 2:39:47.33][DrvLtr2ESP.cmd] Detect ESP partition index...
[ 2:39:47.35][DrvLtr2ESP.cmd]
[ 2:39:47.42][DrvLtr2ESP.cmd] ESP partition index = [1]
[ 2:39:47.42][DrvLtr2ESP.cmd] ESP drive letter = [NONE]
[ 2:39:47.42][DrvLtr2ESP.cmd]
[ 2:39:47.44][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[ 2:39:47.44][DrvLtr2ESP.cmd]
[ 2:39:49.07][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[ 2:39:49.07][DrvLtr2ESP.cmd] Delete ["C:'system.sav'DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[ 2:39:49.09][DrvLtr2ESP.cmd] --------------------------------------------------
[ 2:39:49.10][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[ 2:39:49.10][DrvLtr2ESP.cmd] **************************************************
Solved! Go to Solution.
Accepted Solutions
04-18-2024 06:08 AM
Sorry, that changing the born-on date didn't work.
The Windows product key is encrypted in your notebook's BIOS.
You don't need it to reinstall Windows.
All those partitions were created by the cloud recovery tool media and are of no value since the recovery attempt failed.
So...the first thing to do is to select 'Custom Install.'
Then on the second screenshot with all of those partitions, delete every one of them until you have one big partition of unallocated space. To do that, just move to each partition and click on that red 'X' delete icon at the bottom,
Click, Next and W10 will create whatever partitions it needs to install.
04-16-2024 02:13 PM
Hi:
I see several entries regarding McAfee.
See if this works...go into the BIOS and set the date and time to the PC's 'Born on' date and see if you can run the recovery successfully.
Why?...for some reason the McAfee 30-day trial software expiration date interferes with the recovery process, since the current date and time are well beyond 30 days from the PC's born on date.
If that doesn't work, you will have to clean install W10 by making a bootable USB installer with the media creation tool from the link below.
Download Windows 10 (microsoft.com)
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
HP Spectre x360 - 15-bl012dx Software and Driver Downloads | HP® Support
04-18-2024 04:45 AM
Thanks for the suggestions. I tried the BIOS suggestion and changed date and time to born on date, but alas it did not resolve and the same message 'recovery attempt has failed'.
I created a WIN10 bootable USB installer. I am currently trying to work what to choose in custom install option.
It asks "where do you want to install Windows?"
There are 6 partitions displayed. Partition 3 is the only one that does not come up with a warning message that Windows cannot be installed.
I have read online from Microsoft support threads that they recommend deleting all partitions until there is one unallocated space.
This thread from Microsoft support, that I copied and pasted states, "If you're trying to do the gold standard Clean Install then what makes it clean is to delete all partitions off the Windows drive first, then choose the resulting Unallocated Space and click Next to auto-create and -format the needed partitions and begin - this makes it foolproof."
My concern is the product key 🔑. I don't have it and am worried about it deleting somehow. When I select a partition and click Delete, a message appears,
"This partition might contain important files or applications from your computer manufacturer. If you delete this partition, any data stored on it will be lost".
I want to make sure what HP systems require before I proceed. I understand the product key is stored in the BIOS but am still uncertain if deleting the partitions will affect this at all.
Assistance again would be greatly appreciated 🙏
Regards.
04-18-2024 06:08 AM
Sorry, that changing the born-on date didn't work.
The Windows product key is encrypted in your notebook's BIOS.
You don't need it to reinstall Windows.
All those partitions were created by the cloud recovery tool media and are of no value since the recovery attempt failed.
So...the first thing to do is to select 'Custom Install.'
Then on the second screenshot with all of those partitions, delete every one of them until you have one big partition of unallocated space. To do that, just move to each partition and click on that red 'X' delete icon at the bottom,
Click, Next and W10 will create whatever partitions it needs to install.
Didn't find what you were looking for? Ask the community