Tried a system reset, boots to hp screen but will not load windows.

[TirIndlis]

I had a failure of the operating system that required a system reset. After going with a clean install, system boots to hp screen but will not load windows 10. Tried booting my system recovery disk, but system will not load off the disk.

[visruth · Accepted solution]

Hi,


Did you try enabling legacy and disable secure boot from BIOS setup & try boot to Windows again?

What is your laptop model name, product number?

Tap away F2 key as you power on the notebook, do extensive hard drive and memory tests from System Diagnostics UEFI.

How did you make clean install Windows media?


Regards

Visruth

[TirIndlis]

I did a quick test of the system and everything passed. I did change boot sequence to load from usb/DVD and then bios. I guess I can try the suggestions you made and see if it changes anything. I will try to purchase a new copy of my original windows 8 next week. But I am hoping to get it fixed before then.

[TirIndlis]

Hp Pavillion 17 notebook pc. Product ID G6r30ua#aba

[visruth]

Hi,


Specs: http://support.hp.com/us-en/document/c04316292

Your laptop came with Windows 8.1 64 bit

Your are wasting money if you are planning to purchase new Windows 8.1 key.

You can clean install Windows 8.1 by creating bootable installation USB using Microsoft Windows media creation tool:
Option 1: https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

Windows will automatically get activated after installation while connected to internet

If you've successfully upgraded and activated Windows 10 previously, you could try this again:
Option 1: https://www.tenforums.com/tutorials/2376-usb-flash-drive-create-install-windows-10-a.html

Additional drivers from here:
http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-17-Notebook-PC-series/6936220/model/7242...


Regards

Visruth

[TirIndlis]

I was able to get a complete factory reset install done with my disks that I created after changing the legacy settings in the bios. It installed after about 3 or 4 hours and even booted into the desktop one time. I connected to my network and a few minutes later windows restarted and booted to the administrator window one time before restarting again. That got it stuck in a loop of restarts. A small box would appear with date and time saying please wait before restarting. I'm trying a 2nd minimal install to see if it fixes the problem.

[TirIndlis]

Ok, I found out that the issue is the install hits a snag at 95%. This snag is during the write to the partition. I do not have the exact error code. I was up until nearly 5 trying to install the software. I was told that some people had issues writing to the partition after updating to windows 10. Does anyone know of a possible fix for this. Also can we safely roll back the bios to the original out of the box bios.

[TirIndlis]

Is it still possible to utilize hard drive software to reformat the HD including the secured partition. My fear is that even a recovery copy of windows 10 wouldn't install either. And since all of the hardware tests out, it means I am going through all of this because Microsoft has failed again.

[TirIndlis]

Sorry for the late reply. It has taken about 3 days for me to finally get everything running properly again. 'I will say that after further clarification from an outside source, that your advice was right on. I would like to thank you for that. The only thing I had to do is remove the hp keys in the bios settings. They were preventing me from getting a working copy from what I understand.  Regardless I now have my system running windows 8.1 happily, and my only regret is I can't create a second recovery medium. I am concerned about the quality of my 6 recovery disks, and wanted to ceate one using my 50gb flash drive. Sadly I am unable to do that. I will go back to your previous messages and see if the info you gave me regarding contact with microsoft can help in this case. Still, Kudos, and thanks for all of the advice.

Mark