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- Trouble getting pass the blue screen can't restart

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03-07-2017 02:11 PM
Product: hp 2000 notebook pc
Operating System: Microsoft Windows 8.1 (64-bit)
My computer turns on and it stay on repairing automatic repair than goes to a blank blue screen. I'm trying everything like F8, F11 and I took the battery out and everything it won't reset or it won't start up please help me
1 REPLY 1
03-07-2017 02:19 PM
Hello @Perez916,
Do determine, please run the Harddrive and the Memory Test in BIOS.
Try this document : http://support.hp.com/us-en/document/c01997899
Hope this helps, for any further queries reply to the post and feel free to join us again !!
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Thank You,
GBL84
I am not an HP Employee

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