• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-07-2018 08:17 PM

HP Recommended
Product: HP 15-f039wm
Operating System: Microsoft Windows 10 (64-bit)

Greets to all, i recently changed my step daughter's Failing HD to a SSD (Crucial) and halfway in between the clone it just stalled so i replaced the drive then proceeded to install windows.Seems that it copied the most of the factory partitions so i went ahead and installed windows.All was fine until i updated the Diagnostics tool and now i only have 3 options (Memory,HD and ?) where as before i had to option to run Component/system etc.Can this be reversed/solved?Any help is appreciated.Bless

2 REPLIES 2

‎12-08-2018 09:07 AM

HP Recommended

@Jinnz

Some of the HP diagnostics are stored in a partition known as HP_TOOLS, and if that did not get copied, or only got copied partially, those will not run.

Your best bet would be to "clone" the HDD all over again, making sure all the partitions get copied, this time.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎12-08-2018 03:01 PM

HP Recommended

Unfortunately that is not an option due the original drive failing so it would just hang as usual.What i find strange is before i ran the UEFI tool it was working with all the options it's only after it has only 2 options (HD and Memory) nothing else.Is there a way that that partition can be mounted and cleared an maybye an earlier UEFI tool run to restore it's previous function?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.