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‎03-24-2017 09:47 AM

HP Recommended
Product: 6-1111nr
Operating System: Microsoft Windows 8 (32-bit)
My computer hasn't been used in a while and upon booting it up it started installing updates. Apparently the battery (non-removable) is dead because the cord came unplugged and it shut off. Now when it attempts to boot up it shows a blue screen with a sad face and says it encountered an error and will reboot. After restarting it shows a 'preparing automatic repair' page but then just goes black.
2 REPLIES 2

‎03-24-2017 11:17 AM

HP Recommended

Hi,

do you have an installation disk for windows 8 or recovery disk? Do you have a recovery partition on your PC?

 

Try to follow this guide to perform a recovery for windows 8 when Windows does not start.

http://support.hp.com/us-en/document/c03489643

 

Let me know,

David

‎03-30-2017 02:16 PM

HP Recommended
No unfortunately I do not have a copy of Windows 8 and I'm not aware of what a recovery partition is.
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