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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-17-2017 06:30 AM

HP Recommended
Product: ProBook 4540s
Operating System: Microsoft Windows 10 (64-bit)

Thanks to Josh5 and to xbalanke.

 

Your outline pointed me in the right direction. 

 

I have a HP Probook 4540s which, like your computer, has a VFS491 fingerprint scanner. 

 

For me installing the Lenovo and Dell drivers that are mentioned didn't work.  They wouldn't appear in the drivers list, even when I unticked "show compatible hardware". 

 

What worked for me in the end was:

  1. Followed xbalanke's steps through to untick "show compatitible hardware".  
  2. I then selected the driver called "Validity Sensor (VFS495)".  This is still the standard Microsoft driver, but for the VFS495 scanner.
  3. I then had to install HP ProtectTools Security Manager  (for Windows 8.1).
  4. Then rebooted. 
  5. And it worked.  I now have fingerprint scanning to sign on.  What is weird is that "Windows Hello" still does NOT show in the settings sign on options.   So I use HP Client Security app (part of HP ProtectTools Security Manager) to load and manage fingerprints. 

I totally agree - it's very annoying that HP hasn't yet released updated drivers for the fingerprint scanner (VFS291) that are compatible with Windows Hello. 

 

___________________________

 

This worked perfectly using both posts starting with xbalanke and then Josh5.

 

 

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