Where can I purchase recovery discs for my HP C15-D020CA laptop?

[darkscent]

I tried doing the factory restore but that corrupted partway through and now it just keeps restarting to the HP screen. Where can I purchase recovery discs in Canada please?

[banhien]

Hi,

Please use the following instructions:

      http://support.hp.com/us-en/document/bph07143

Regards.

[darkscent]

I tried that but it looks like you can only order in the USA. I live in Canada. Need to be able to order in Canada.

[banhien]

Hi,

There is a section:

  Ordering a recovery kit from HP in the United States and Canada

If you cannot create a recovery solution, you might be able to order a recovery kit from HP - either on discs or a USB device. HP maintains an inventory of replacement kits for several years after the product has been released. However, because of software licensing restrictions, HP is only able to provide recovery kits for a limited time.

If you are in the United States or Canada, use the following steps to order a recovery kit if one is available:

1. Find the serial number for your computer and write the number down on a piece of paper. The serial number is located on a service tag label adhered the case of the computer. For some notebook models sold in 2010 or later, you need to remove the battery or open an access hatch on the bottom of the notebook to see the service tag.

   Figure : An example of a service tag (the tag on your computer may look different)

   ....

   Regards.

[darkscent · Accepted solution]

Thankfully I was able to do a restore by pressing F11 when it was on the HP screen. I do still want to get a set of recovery discs just in case so I will look into that option. Thank you