• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-05-2016 01:32 PM

HP Recommended
Windows 10 caused so many issues with my laptop. We reset to factory settings and no its says there is no operating system. The recovery partition was corrupt. Where can I get a windows 7 os disk or download?
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-06-2016 04:46 AM

HP Recommended

HP does offer support.  If you go to the support page for that model and scroll down to the bottom of THIS PAGE, it has an entry called " Order Recovery Media".  Click on that and then fill out THIS ODER FORM. They usually charge only a small fee for the disk set.  It used to be $27 US or so.  Then using that Recovery Media set, the entire computer system will be returned to "As new" same as from the factory with activated Windows 7.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-05-2016 02:53 PM - edited ‎12-05-2016 02:54 PM

HP Recommended

Assuming the laptop came with Windows 7 from HP, you could get a Recovery disk set either from HP or from a partner site.  Post the model number of the laptop, please.  Of course you could purchase Windows 7 or Windows 10 to install.

HP does not offer a download of the Recovery Disk set.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎12-05-2016 03:13 PM

HP Recommended
Hp does not support my laptop anymore even though it's under 5 years old. Yes it was windows 7 from hp. Model # dv6-6144ca. If hp doesn't support it what site would be recommended to get recovery disk from?
Was this reply helpful? Yes No

‎12-06-2016 04:46 AM

HP Recommended

HP does offer support.  If you go to the support page for that model and scroll down to the bottom of THIS PAGE, it has an entry called " Order Recovery Media".  Click on that and then fill out THIS ODER FORM. They usually charge only a small fee for the disk set.  It used to be $27 US or so.  Then using that Recovery Media set, the entire computer system will be returned to "As new" same as from the factory with activated Windows 7.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.