White Box Lower right hand side of screen

[DKaufman]

HP update box in lower right hand corner of screen, is now a white box will not go away. Any suggestions on how to remove? 

[IT_WinSec]

Hello,

Welcome to the HP Support forum. Thank you for posting.

1. Can you take a picture/screenshot of the box and post it back here in your next post ?

2. Can you provide me some logs for review -

Download Trend Micro's HiJackThis app:

https://sourceforge.net/projects/hjt/

Save and run the exe file.

2.1) Click on "Do a scan and save log file" button

After scan, if a log file pops up in Notepad - that is excellent. If not, choose "Save log" button and choose to save the log file somehwere

The log file - open it, choose "Select All" (CTR + A) , then copy it and paste it all here in your next reply.

2.2) Open HiJackThis app again - in the Main screen , choose "Open the Misc tools section"

Choose "Generate StartupList Log". The program will automatically open a Notepad windows filled with the Startup items from your computer. Copy and paste all the info and place it your next reply

2.3) Open HiJackThis app again - in the Main screen , choose "Open the Misc tools section".

Choose "Open Uninstall Manager" button. Choose "Save list" button and specify where you would like to save this log. When you press Save button a notepad will open with the contents of that file.

Copy and paste all the info and place it your next reply

You can now close HiJackThis and delete it.

Looking forward to your reply/update.

[DKaufman]

Thank you, I will send a screenshot later tonight .

[DKaufman]

[DKaufman]

I could not take a screen shot but took a picture with my phone attached.

[IT_WinSec · Accepted solution]

Hello,

Could you also provide me with the requested log files ?

What makes you think these white spots are caused by HP or HP update ? I am unable to see such thing based on the pictures you posted.

There are 2 things I can think of now in order to fix this:

1. Use System Restore (SR) to restore back the PC to previous date before the issue started (if it started recently). However, Norton may cause SR to fail so try method 2 first (below)

2. Create a new Windows account and login there - new local account. If you do not see the white spots in the new account, you can migrate your data from the existing account with the spots to the new account without the spots

In order to provide you with specific instructions, please provide the logs and more information.

[DKaufman]

Thank you, It was an android app.

Went to task manager and it pop up and I closed it. The other one to the left of my screenshot I double click and went away for now.

You were correct this was not an HP  problem.