Why can't I install intel graphics driver in 15-ac143wm

[Jeffdogg]

I have the intel update utility and it says I can update graphics driver but it won't let me saying

The driver being installed is not verified for this computer. Please obtain the appropriate driver from the computer manufacturer


https://s24.postimg.org/e737t5qut/IMG_0138.jpg

[Jeffdogg]

I tried hp support assistant a few times and a month or so ago but it don't give me the update

[TheOldMan]

It could be that the Intel CPU in that notebook is: 2.2gHz 5th generation Intel Core i5-5200U Dual Core

And the specs for the download of the driver Version: 15.40.28.4501 says "Windows® 10 on 4th Generation Intel® Core™ processors."

I am no expert but it would indicate to me that is the wrong driver for that laptop.

[Jeffdogg]

Hmm maybe, I don't know why it would show up when intel update utility did a system scan then 😔

[lasvegaswireman · Accepted solution]

Please see Intel Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40] Release Notes (pdf), which indicates that the driver supports the following Chipset/OS combinations;

On 6th Generation Intel Core and Intel Mobile Xeon processors and related Pentium/Celeron:

 Microsoft Windows 10® 64-bit

 Microsoft Windows 8.1* 64-bit

 Microsoft Windows 7* 64-bit, 32-bit

On 5th Generation Intel Core processors and related Pentium/Celeron:

 Microsoft Windows 10® 64-bit

 Microsoft Windows 8.1* 64-bit, 32-bit

 Microsoft Windows 7* 64-bit, 32-bit

On 4th Generation Intel Core processors and related Pentium/Celeron:

 Microsoft Windows 10® 64-bit, 32-bit

On Braswell/CherryTrail family processors:

 Microsoft Windows 10® 64-bit

 Microsoft Windows 8.1* 64-bit

     Microsoft Windows 7* 64-bit

I believe you have the correct Intel driver, however Intel may stop the driver from being installed on a system that has an OEM customized driver already installed. Read... if you still have the original OEM(HP) OS and OEM(HP) drivers, the new Intel driver may not install on your computer. This is confirmed by the error dialog box message of "Please obtain the appropriate driver from the computer manufacturer."  

Currently HP doesn't list any updated Intel Graphics drivers for your computer.

If you have any further questions, please don't hesitate to ask.

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[YUSM76]

HI.WHEN I INSTALL THE OPERATING SYSTEM,THEN BE SURE TO UPDATE THE CHIPSET...THE VIDEO DRIVER