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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 03:41 PM

HP Recommended
Product: L3Y43AU HP ENVY Notebook - 14
Operating System: Microsoft Windows 7 (64-bit)

I ordered a Recovery Kit from HP for this machine's serial and product numbers. Ordered the Windows 7 64B version (HP p/n825660-001). The computer has had BIOS Default reset then Enabled Legacy Support.

 

The Recovery KIt boots from the USB Recovery just fine, however it stops after an hour with the following error in a Windows Notepad (CTOError.flg) window:

 

Component: Windows 7 Preinstall Diagnostic Tools - TDC

Timing: FactoryUpdate

Error: OSSkuFlag is not 2

Error: Action is not allowed

Next Step: Please reset your feature byte for OSSkuFlag

------

Compontent: Windows 7 Preinstall Diag Tools- TDC

Timing: FactoryUpdate

Error: Home Preminum is EOL

Error: Action is not allowed

Next Step: Please reset your feature byte for windows Configuration.

 

What is going wrong. To me it looks like I was sent a version of OS that is End Of Life and the feature bytes in bios will not allow it to continue. How can I resolve this? The only other option of OS was Windows 8.1, which I do not want. Windows 10 was not available for this machine.

 

 

1 REPLY 1

‎03-08-2017 12:01 PM

HP Recommended

Hi @rvodder

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that you are having issues performing recovery using the recovery media on your computer.

 

I’d love to help!

 

I would like to know whether your computer came with windows 7 pre-installed? If yes, then I recommend you to contact phone support and they will assist you in sending another set of the recovery media.

 

If your computer came with a different operating system (Windows 😎 then you will not be able to use the Windows 7 recovery kit on your computer.

Hope that answers your question.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

Cheers!

The_Fossette
I am an HP Employee

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