battery drains so fast

[Habiba1]

I'm having trouble with my laptop. Whenever i unplug the charger, it will say it has around 1 hour and 30 mints of battery life left, but it really drains down to zero within 20 minutes. My power plan is set to power saver but it still drains really fast.

[PC_Dude · Accepted solution]

Greetings,

There can be a few reasons for the symptoms you are describing.  I did a search on hp.com based on the product information provided and it took me to this link:

http://h20565.www2.hp.com/portal/site/hpsc/public/psi/home/?cc=us&lang=en&sp4ts.oid=3688868&ac.admit...

If this is the correct product, then look under the tab titled Top Issues and Solutions.  If needed you can reach out to HP Technical Support Teams at  http://support.hp.com/us-en/contact-hp

Also, depending on the age of the product it may be time to consider a new battery and I have included information to help you reach the HP Parts Store if needed.

 The HP Parts Store site link is:

https://parts.hp.com/hpparts/default.aspx?mscssid=783936D88E254891B8B5B3183923FCD4&cc=US&lang=EN

You can enter your unit serial number in the Quick Search field and it will provide a list of all available spare parts for your product.

Note: HP may not have the part in stock. If this is the case the Part Page will provide a list of Authorized Parts Partners who may have the part available.

You may contact our Technical Support Teams for assistance if needed at: 800-474-6836 for help in locating this part.

Hope his helps,

#HPExpertDay