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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-16-2017 12:18 AM

HP Recommended
Product: Example: notebook 14-am052nia
Operating System: Microsoft Windows 10 (64-bit)
Im using a windows 10 enterprise operating system, so i tried installing a new windows 10. During the installation, my system suddenly went off, i turned it back on immediately. While booting, it brought out a message to restart and continue installation, i clicked okay and the system restarted, but it kept on repeating that message and restarting several times.
Now i tried to boot into recovery mode but instead, it shows me an error message. Please what can i do? I realy need help
3 REPLIES 3

‎04-16-2017 12:51 AM

HP Recommended
Hi,


Do a hard reset: https://support.hp.com/in-en/document/c01684768

Do extensive hard drive and memory tests from UEFI/BIOS System Diagnostics:
https://support.hp.com/in-en/document/c03467259

Report back with results.


Regards

Visruth

‎04-16-2017 07:01 AM

HP Recommended
Ive done that. The memory quick check -passed
Hard drive quick check- passed
Smart check- passed.
Long DST- passed.
Short DST- passed.


But it has not solved the problem.😨

‎04-16-2017 07:08 AM

HP Recommended

In that case, Do a clean install of Windows 10 using Microsoft windows media creation tool by creating bootable installation USB as given in this tutorial systematically:
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Additional drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-14-am000-notebook-pc-series/10862182/model/13498...

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