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- cannot activate windows 8.1

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02-20-2017 10:04 AM
can someone please help me, I have carried out a factory restore of my Pavillion laptop, but cannot get Windows 8.1 activated. I called the microsoft activation centre, but they are saying the activation key i have is a Volume Licence Key and cannot be used to activate my windows.
This is the original key that was supplied when i boughtthis laptop, but cannot get it to activate. I have tried to contact HP direct but getting absolutely no joy whatsoever
02-20-2017 11:18 AM
Hello;
Allow me to welcome you to the HP forums!
Please tell us the details as to HOW you carried out the factory restore -- as that affects the activation situation.
We can proceed when you provide the information.
Thanks
I am a volunteer and I do not work for, nor represent, HP
