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‎02-03-2022 04:35 PM

HP Recommended
Product: HP Laptop - 15-dw2048nr
Operating System: Microsoft Windows 10 (64-bit)

HELP, I can not find any answers to my problem. Out of the box my laptop has been laggy, very slow to respond to key strokes and touch screen, Seems to load fine, I went in and stopped a lot of  unnecessary apps running on start up, and have made sure its up to date, I contacted support and have a case number. I haven't heard anything back on what to do. I need this laptop for work, going on 4 months now and I'm still dealing with this. I need some assistance on what I can do to have this brand NEW  laptop perform as it promised it would. 

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1 REPLY 1

‎02-05-2022 09:44 AM

HP Recommended

@GoingToSnap 

Sorry, but we are not HP Tech Support, so there is nothing we can do to access or diagnose your PC from here.

 

Since you have a case number, then you need to contact HP directly to get an update on your case.  We can not do that for you, not can we get any update from HP for you.



I am a volunteer and I do not work for, nor represent, HP
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