• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 03:57 AM

HP Recommended
Product: HP Pavillion 15 F5C05EA
Operating System: Microsoft Windows 10 (64-bit)
Hello I'm in need of some help I recently receive a blue screen ntfs system file error, on running a UEFI system diagnostic my hard drive received failure I.D pshxko-7888kl-mfpv7g-60vs03. I do not want to factory reset as I have items that aren't yet backed up please help
1 REPLY 1

‎04-26-2017 04:07 AM

HP Recommended
Hi,


Hard drive has failed. You've to replace it with a new one of similar form factor

There are 2 main methods you can try to salvage data from failed drive :
1) Create LiveCD from another computer. Boot from this disc in your laptop, then copy the files from failed HDD to another external hard drive connected to notebook.

https://help.ubuntu.com/community/LiveCD

2) Take out the failed hard drive out. Connect it to another computer using SATA to USB adapter. Use Windows explorer to copy the files you need from HDD to another external hard drive.

https://www.newegg.com/Product/Product.aspx?Item=N82E16812400542&FM=1

2.5 inch SATA 7mm thick internal notebook HDD

Use HP Recovery USB to factory reset after replacement of HDD or
Clean install Windows 10 Home after replacement

Windows will be automatically activated after installation while connected to internet

Additional drivers from here:
https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-n200-notebook-pc-series/6529948/mode...


Regards

Visruth
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.