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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 02:35 AM

HP Recommended
Product: HP 15 notebook pc
Operating System: Microsoft Windows 10 (64-bit)
Windows did not start correctly
3 REPLIES 3

‎02-20-2017 02:49 AM

HP Recommended
Hi,


Hard drive has failed.

You should be replacing failed hard drive with a new one of similar form factor.

Use Recovery media created after first setup of this notebook, to factory reset after replacement of HDD.

You can back up data from failed drive by taking out HDD, connecting to another PC using SATA to USB adapter. Then use explorer to copy the files you need.


Regards

Visruth

‎02-20-2017 03:09 AM

HP Recommended
Do i need to replace? The problem was i can't open my account it says "Welcome"but not completely boot..so when i open my other account it works however when i did switch user to my original account to get my files then all my account cannot open...i think the problem is in the OS so i want to reinstall..is it okay to try before i change my hard drive?thanks for reply!

‎02-20-2017 03:27 AM

HP Recommended

Back up your data first.

Hard drive fail means it may or may not allow successful reinstallation.

Replacing it would be best solution in this case.

You can reinstall after replacement of HDD.

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