• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-10-2016 03:18 PM

HP Recommended
Product: HP Pavilion dv7-6185us
Operating System: Microsoft Windows 7 (64-bit)

hi there i accidentally erased my recovery drive and i would like to get back to the original factory state because im having a lot of issues with the windows 10 'upgrade' . can you please send me a link to get it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-10-2016 03:39 PM - edited ‎05-10-2016 03:40 PM

HP Recommended

Hi,

 

You'll need to use your Recovery Media to reinstall Windows 7 - a guide on using this media to reinstall Windows is on the document below.

 

Performing A System Recovery - Windows 7.

 

If you don't have this, see if you can still order it from HP on the link below.

 

http://support.hp.com/us-en/mediaorder/HP-Pavilion-dv7-6100-Entertainment-Notebook-PC-series/5082216...

 

If this is no longer available from HP, you can still order this media from the 3rd party re-seller on the following link.

 

http://www.computersurgeons.com/p-21335-windows-7-64b-recovery-kit-658854-001-for-hp-pavilion-entert...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-10-2016 03:39 PM - edited ‎05-10-2016 03:40 PM

HP Recommended

Hi,

 

You'll need to use your Recovery Media to reinstall Windows 7 - a guide on using this media to reinstall Windows is on the document below.

 

Performing A System Recovery - Windows 7.

 

If you don't have this, see if you can still order it from HP on the link below.

 

http://support.hp.com/us-en/mediaorder/HP-Pavilion-dv7-6100-Entertainment-Notebook-PC-series/5082216...

 

If this is no longer available from HP, you can still order this media from the 3rd party re-seller on the following link.

 

http://www.computersurgeons.com/p-21335-windows-7-64b-recovery-kit-658854-001-for-hp-pavilion-entert...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.