hp envy 15-j004tx wrong system model

[ComputerNoob1]

Hi,

I own a HP Envy 15-J004TX and i sent for repairs due to motherboard issues and they had it replaced.

and when i got the laptop back. the system model shows "HP Pavilion dm3 Notebook PC" 

Please refer to the picture.

And whenever i do window update. At times my camera will not be detected or my speaker does not work.

I need to uninstall the update or download the drivers from  http://support.hp.com/ee-en/drivers/selfservice/HP-ENVY-15-j000-Notebook-PC-series/5354982/model/538...


Is this caused by the BIOS? 

if it is can i just install the latest bio as shown below? 

HP Notebook System BIOS Update (Intel Processors)

F.68 Rev.A

I'm not very good with computers but i know BIOS can brick your laptop.

So my main concern is if i download 15-J004TX Bios and update in my computer. Will my computer crash?

Thank you for your time!

[SDJL · Accepted solution]

Hi @ComputerNoob1,

It is better to report your issue to HP Support team.

Please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.