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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2017 01:46 AM

HP Recommended
Product: envy rove 20

an operating system wasnt found. this happened after i attempted to reset it. bought it used

 

1 REPLY 1

‎05-08-2017 06:58 AM

HP Recommended

Hello @evilive_4jayson

 

Welcome to the HP Support forum. Thank you for posting.

 

Did the recovery/reset complete successfully, 100% , without any issues or errors ?  Based on the message you get now, it seems it didn't.

 

Here is an article about the issue you experience now > https://support.hp.com/us-en/document/c01443463

It may be caused because of hardware issue or because the recovery did not complete (therefore, no operating system is fully and correctly installed). It might also be a BIOS settings incorrect.

 

Can you post your full product model and product number (PN). Here is how >> https://support.hp.com/us-en/document/c00033108

 

Looking forward to your update.

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