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‎01-11-2017 10:17 PM

HP Recommended
Product: hp notbook
My laptop model 15-1033wm was working fine and then out of the blue it stopped working. I tried to reset it, by removing battery and holding down power button for 30 seconds. Plugged power cord in and it said the system needed to be rebooted. Now it asks for an administrator password or power on password. Nothing works...please help???
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‎01-11-2017 10:42 PM

HP Recommended

I thought that would likely be the next message. Many times when the hard drive fails it will erroneously require a password when none had been previously set.

Sounds like it is time to replace the hard drive.

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***Click the "YES" button if you think this response was helpful.***

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8 REPLIES 8

‎01-11-2017 10:23 PM

HP Recommended

Entering a wrong password 3 times should give you a Halt code along with System Disabled. Post that halt code here to get a pass code. http://bios-pw.org/

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‎01-11-2017 10:26 PM

HP Recommended
63293157
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‎01-11-2017 10:30 PM

HP Recommended

Try this code:

72191199

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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‎01-11-2017 10:32 PM

HP Recommended

 

Restart the laptop and when asked for password use 72191199

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‎01-11-2017 10:35 PM

HP Recommended
It now says boot device not found. Hard disk (3f0)
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‎01-11-2017 10:42 PM

HP Recommended

I thought that would likely be the next message. Many times when the hard drive fails it will erroneously require a password when none had been previously set.

Sounds like it is time to replace the hard drive.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎01-11-2017 10:43 PM

HP Recommended
Ok thank you. I have a spare one. I will try that now.
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‎01-11-2017 10:45 PM - edited ‎01-11-2017 10:45 PM

HP Recommended

 

Immediately after powering on start tapping the Esc key. This should open a menu where F2 System Diagnostics is an option. Tap f2 to run diagnostics

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