Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
hp stream laptop 14-ax0XX
Microsoft Windows 10 (32-bit)

Just bought an hp stream laptop this last month...about 5 days ago my laptop started to shut off without warning while in use about evey 10 to 15 minutes...does anyone know how to fix this issue...it is very annoying because i have to study for an exam and the **bleep** thing just wont stay on any more...ive tried a hard reset and tried to update the BIOS but couldnt...nothing worked...please if anyone knows how to solve this problem it will be greatly appreciated...thanks..please HELP....

1 REPLY 1
HP Recommended

@ ablyden

 

Welcome to the HP Forums. I would be happy to help you with your HP stream 14 notebook, I understand that your notebook keeps shutting down and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

Disable the automatic restart option to view error messages.

  • In Windows, search for and open View advanced system settings.
  • Click Settings in the Startup and Recovery section.
  • Remove the check mark next to Automatically restart under System Failure, then click OK.
  • Restart the computer.

 

And run hardware diagnostics to check for any hardware failures, Click here.

 

Let me know how it goes.

 

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

 

Cheers.

Sandytechy20
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.