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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-24-2017 02:25 PM

HP Recommended
Product: Pavilion W8X98EA#ABU
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I bought HP pavilion 15 bc006 with windows 10 installed, and 2 days after purchasing I got hacked. I emediately did a reset and changed all my passwords.

 

I would like to know, how I can make sure the threat is gone and its not somewhere inside the system?

Also if there is any bigger reset I can do?

And whwre to find out this computer is the original I bought? As it didnt have any contract or proof of warrancy.

 

Thank you

 Hana

1 REPLY 1

‎04-24-2017 03:00 PM

HP Recommended

Hi,

 

Please use instructions on page 74 of the following manual

 

   http://h10032.www1.hp.com/ctg/Manual/c05117922.pdf

 

Regards.

BH
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