-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- i got hacked two days after purchasing, how to do full reset...

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

04-24-2017 02:25 PM
Product: Pavilion W8X98EA#ABU
Operating System: Microsoft Windows 10 (64-bit)
Hi,
I bought HP pavilion 15 bc006 with windows 10 installed, and 2 days after purchasing I got hacked. I emediately did a reset and changed all my passwords.
I would like to know, how I can make sure the threat is gone and its not somewhere inside the system?
Also if there is any bigger reset I can do?
And whwre to find out this computer is the original I bought? As it didnt have any contract or proof of warrancy.
Thank you
Hana
1 REPLY 1
04-24-2017 03:00 PM
Hi,
Please use instructions on page 74 of the following manual
http://h10032.www1.hp.com/ctg/Manual/c05117922.pdf
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.


***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.