-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- is their a solve of this problem

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

1 REPLY 1
02-10-2017 04:28 AM
Hi,
Specs: http://support.hp.com/in-en/document/c04778325
Your laptop came with Windows 10 Home 64bit.
If you need to factory reset, you need to order recovery USB from HP directly.
http://support.hp.com/in-en/document/bph07143
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
You can alternatively clean install Windows 10 Home 64 bit: https://www.tenforums.com/tutorials/9230-windows-10-iso-download.html
Additional drivers here: http://support.hp.com/us-en/drivers/selfservice/HP-14-Notebook-PC-series/8499318/model/8902762
Regards
Visruth
Specs: http://support.hp.com/in-en/document/c04778325
Your laptop came with Windows 10 Home 64bit.
If you need to factory reset, you need to order recovery USB from HP directly.
http://support.hp.com/in-en/document/bph07143
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
You can alternatively clean install Windows 10 Home 64 bit: https://www.tenforums.com/tutorials/9230-windows-10-iso-download.html
Additional drivers here: http://support.hp.com/us-en/drivers/selfservice/HP-14-Notebook-PC-series/8499318/model/8902762
Regards
Visruth

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.