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- laptop shuting off automatically

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1 REPLY 1
03-29-2017 01:58 AM
Hi,
It could be that the battery is failing or has failed so that when you remove power the laptop shuts down nearly immediately. When it shuts down and you restart what percentage of battery charge do you have? Try performing HP diagnostics battery test and see if it fails or is good. Here is linkl to support page for battery testing:
http://support.hp.com/us-en/document/c04700771
Let me know if you need any further help,
David

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