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‎05-08-2017 04:59 AM

HP Recommended
Product: HP Stream 11
Operating System: Microsoft Windows 10 (32-bit)

I need media to download to make my HP Stream 11 workable. V8T51EA it is not booting.

3 REPLIES 3

‎05-08-2017 06:54 AM

HP Recommended

Hello @asimnawaz1122

 

Welcome back to the HP Support forum. Thank you for posting.

 

 

You may want to read this thread here in the forum and use it as a reference >> https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Reset-STREAM-but-won-t-boot-up-...

 

Not sure why do you want to perform reset, but if you experience some issues with the PC, you may want to perform hardware tests (F2) and let me know the results. Here is how to >> https://www.youtube.com/watch?v=6JXUp43ahHA

This is important to rule out hardware problems

 

Your PC comes with Windows 10 preinstalled. It has a recovery partition and recovery image stored inside the eMMC (HDD). If the recovery partition is nor erased/corrupted, you may use F11 option to complete the reset. Here are details >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&section=ccweb&SFS=tdoc&language...

 

If F11 option does not work, you cannot download the recovery image from nowhere, not available online. If you need it, you can purchase HP Recovery media from HP directly >> https://support.hp.com/us-en/contact-hp/

 

 

Hope this helps. Provide feedback and let me know if you face difficulties.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Testing Your HP Computer Hardware
Testing Your HP Computer Hardware
youtube.com/watch?v=6JXUp43ahHA
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...

‎05-08-2017 01:07 PM

HP Recommended
Dear thanks a lot for reply. Appreciated. Actually I tried everything. All tests are ok from bios setup. When I run the recovery from memory to perform reinstall all as factory default. It gives error on 47 % and stops. If you have any further solution do let me know. Thanks.

‎05-08-2017 02:44 PM

HP Recommended

@asimnawaz1122

 

You are most welcome !

 

Is your PC with active warranty ? Or warranty has expired ?

 

Since all hardware tests passed, it means the issue is software related. The recovery process cannot complete for some reason - it might have gotten corrupted due to recent Windows update or something else.

 

 

 

You need to purchase original HP Recovery media - USB device which you can use to repair the PC, reinstall Windows and restore to factory default condition. The built in recovery partition doesn't work. Contact HP and ask for a recovery media for your PC model V8T51EA

https://support.hp.com/us-en/contact-hp/

 

 

Once you receive it home, use to to boot the PC from it (F9) and reinstall Windows/complete the recovery to factory condition

Here are detailed instructions:

>>> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&section=ccweb&SFS=tdoc&language...

 

 

Hope this helps. Let me know how it goes, provide your feedback and post again if you face difficulties.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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