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‎03-10-2017 02:43 PM

HP Recommended
Product: J9M23UA#ABA
Operating System: Microsoft Windows 10 (32-bit)

my laptop doesn't charge and it does not go on unles ist's not on the charger 

1 REPLY 1

‎03-10-2017 05:04 PM

HP Recommended

> my laptop doesn't charge and it does not go on unles it's not on the charger 

 

I am confused.

 

Which statements are true:

 

* when my laptop is turned off, and the AC power is connected, the battery regains its charge.

 

* when my laptop is turned off, and the battery has been removed from my laptop, the laptop will power-on & boot.

 

* when my laptop is turned off, and the battery is present, and has some charge, and the AC adapter is not connected, the laptop will power-on and boot.

 

 

 

 

Have you booted your laptop, and entered the "HP Diagnostics" screen, and run a test of the battery?

 

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