my laptop shutoff after 30min

[UNCLERICH1960]

IT RUNS for 30 mins then just shuts off,dont get over heated

[Jeet_singh]

Hi @UNCLERICH1960,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand that your computer will shut down after about 30 min. Don't worry as I have a few steps which should help you in resolving the issue,

To provide you with an accurate solution, I'll need a few more details.

Have you made any software or hardware changes on the PC?

Was there any update/reset interrupted, recently?

Have you performed any troubleshooting steps before posting this on HP Forums?

In the meantime, let's try these steps here:

Perform a Hard reset on the Notebook.

Now restart the computer and tap on F10 during restart, once you are in the Bios screen please stay on this screen and check if the system shuts down after 30 mins. If the PC shuts down after 30 mins this clearly indicates a hardware failure. If the PC doesn't shut down then it's a software issue.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[UNCLERICH1960]

i tryed whatyou said and it still shut down after 30mins,ps i dont knowmuch aboutthecomputer itwas gave to me,do you have any tips to fix it ?

[Jeet_singh]

Hi @UNCLERICH1960,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have tried to boot the computer into the Bios screen and it seemed to have shut down after 30mins, which clearly indicates a Hardware failure with the PC. I would personally suggest you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[UNCLERICH1960]

if i wipe out the hard-drive and reenstall it ,Will it take care of the problem ?

[sandytechy20]

@UNCLERICH1960

Thanks for the reply.

As it is mentioned above it seems to be a hardware issue.

Reinstalling operating system will not fix the issue.

So I request you to contact HP Phone support for further assistance on this.

If you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[UNCLERICH1960]

dont have any extra money,so do you know any one that have any help that is free ?

[Jeet_singh]

Hi @UNCLERICH1960,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[UNCLERICH1960]

I have tryed everything that i can do but it still shuts down after 30 mins

,does anyone have any ideas,it even shuts down in safe mode,i really could use some help please,

ps if i take this computer apart what do i look for

[Jeet_singh]

Hi @UNCLERICH1960,

Thank you for replying,

I understand you have already tried checking in the Bios and safe mode the computer still shuts down. This clearly indicates this to be a hardware failure. I would personally suggest you contact our HP phone support for available repair options. Link to contact HP: www.hp.com/contacthp/ Please use the following link to create yourself a case number, then call and it may help speed up the call process.

I hope this helps. Let me know if you need any further assistance. I'll be more than happy to help.

Regards,