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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
pentium
Microsoft Windows 10 (64-bit)

my laptop suddendly restart and blue screen appear (DRIVER IRQL NOT LESS OR EQUAL(rtwlane.sys)

6 REPLIES 6
HP Recommended

Can we have the model number? 

HP Recommended

my product number  Z6X89PA#ACJ

HP Recommended

15-be010tu is the model. 

 

The problem you are seeing is with the wireless card. Can you see if maybe you can disable it in the BIOS...esc + F10 as you power up and see if you can get at least booted into Windows?

HP Recommended
Unable to find it.please explain in detail
HP Recommended

c an you please give me accurate answer..

HP Recommended

What happens when you completely turn the laptop off and try to boot into Windows? Can you tap esc as you power up and get a menu for F2 diagnostics and F10 setup? 

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