notebook goes to sleep only while plugged in

[purpletwitch]

Over the past few months, my notebook has developed the nasty habit of going to sleep, and only when plugged into the charger. When it's running on battery power, it's good to go for a couple of hours, no problem. I've configured all of my battery settings every possible way so that my computer doesn't just go to sleep while I'm writing something down in the middle of research, but no luck. I've tried setting them all to no screen sleep, incremental times, nothing works. I just restarted my laptop after an update, hoping that would make a difference, and again, my computer fell asleep within a minute or 2 of me working on my assignments. 

Ordinarily, it doesn't bug me that much, but it's incredily frustrating to have to wait to wake up each time. Is there a driver I need to update? Is all hope lost? 

[Riddle_Decipher]

@purpletwitch

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

Did you install updates for the BIOS, Graphics card and the Chipset drivers?

(Click here to find and install the same),

Have you connected the laptop to an alternate/external display to check if the issue persists?

(Also, if you don't have an external monitor, restart the notebook, tap on F10 during the restart and check if the screen blacks out while you're in BIOS).

Basically, the screen only goes into sleep mode when the device is in an idle state, if it's happening while using the device for your assignments, rest assured this isn't a sleep mode issue, it's the screen blacking out, so please try the above steps and get back to us with the results.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.