notebook shows 'preparing automatic repair' whenever i put it on. failure ID: 6CTS68-6QW8B8-MFGJX

[josh4croft]

My notebook displays this " preparing automatic repair" each time I put it on. It hardly boots to Windows. I tried system recovery but the problem remained same. So I ran a system test (hard drive)and the result is "failed" ( failure ID: 6CTS68-6QW8B8-MFGJXF-60W003.
Pls, I can I resolve this problem. Is the HDD damaged? Thank you.

[lasvegaswireman · Accepted solution]

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.

The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number.

The message indicates that the hard drive has failed or is about to fail and must be replaced. If the computer is still under warranty, please contact official HP Support. If the computer is out of warranty, please purchase a new hard drive of simular specifications as the original drive to replace it.

You will need to use your HP Recovery Media to return the computer to a factory like state. If you didn't create this media, it may be available for purchase from HP.

If you have any further questions, please don't hesitate to ask.

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