• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-27-2017 10:50 AM - last edited on ‎01-27-2017 11:02 AM by Retired

HP Recommended
Product: elitebook 8570w
Operating System: Microsoft Windows 7 (64-bit)

 

Product Name: HP EliteBook 8570w Operating System: Microsoft Windows 7 (64-bit)


person who had the laptop in the company, left the company and now we see that the laptops is bios password protected.

we bought it very cheap in the office, but nobody knows the bios password.

 

SKU nummber: LY556EA#UUG

Serial nummber: [Personal Information Removed]

UUID : 28898A667DB5E211B3203066B900005A
i need smc.bin


 Best Regards,

1 REPLY 1

‎01-27-2017 11:00 AM

HP Recommended

@roberto12345

 

Contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.html

 

When talking to the HP rep ask them to escalate your service request.

 

REO

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.