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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2017 04:03 PM

HP Recommended
Product: hp notebook 15-ac041na
Operating System: Microsoft Windows 8 (64-bit)

I dropped my laptop from not very high up onto carpet there was no visable damage but now whenever i turn it on an error comes up saying "product information not valid The following product information programmed into the system board is missing or invalid. System Board (00A) - System Board CT Number" ever since i dropped it, it has become significantly slower and won't charge unless it's turned off, please help.

1 REPLY 1

‎02-14-2017 06:09 PM

HP Recommended
Hi,


Do a hard reset: http://support.hp.com/in-en/document/c01684768

Reload BIOS to defaults: http://support.hp.com/in-en/document/c00034791

Check again.

Please do extensive system testing from BIOS/UEFI, by tapping F2 key as soon as you power on laptop. Let it finish all the testing.


Regards

Visruth
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