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Posts: 11
Member Since: ‎01-05-2012
Message 1 of 11 (16,151 Views)

"MPM is not unlocked"

I am attempting to run the Notebook DMI Firmware Interface tool and get the error "MPM is not unlocked".

Does anyone know how to unlock the MPM without calling HP Support and gettng this "Escalted to 3LS"?

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Posts: 41,624
Member Since: ‎01-07-2009
Message 2 of 11 (16,146 Views)

Re: "MPM is not unlocked"

[ Edited ]

Hi,

 

This would be a topic to discuss on another website such as a BIOS modding website. That will certainly be where answers to this would be far easier to come by.

 

Best regards,

erico

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Honor Student
Posts: 4
Member Since: ‎02-26-2013
Message 3 of 11 (16,113 Views)

Re: "MPM is not unlocked"

Why is an HP site NOT the place to find an answer to this question given that it is an HP system? I'm having the same issue and having no luck finding any answers because HP doesn't help experirnced techs that do NOT work for HP with issues like this. If they had not sent me a refurbished crap part in the first place then I would not have this issue. Why is it that HP can not just answer this question to save us all the time of having to replace the part again?

Honor Student
Posts: 4
Member Since: ‎02-26-2013
Message 4 of 11 (16,109 Views)

Re: "MPM is not unlocked"

Further more I can't believe an HP expert that I can only assume works for HP is purposely telling people to go out to third party modding site to break into thier own equipment. I'm sorry but this is very troubling to me.

Master's Graduate
Posts: 405
Member Since: ‎05-27-2010
Message 5 of 11 (15,473 Views)

Re: "MPM is not unlocked"

The HP forums are primarily for customer-to-customer help and support and although there are HP employees actively participating, responses here are not necessarily from HP employees (and those that are may be from employees who do not have expert-level hardware/software engineering knowledge - their replies should not be taken as an "official HP response"). Including this one. Smiley Happy

 

 

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Honor Student
Posts: 4
Member Since: ‎02-26-2013
Message 6 of 11 (15,465 Views)

Re: "MPM is not unlocked"

Then please explain to me how I CAN get an HP expert official response. Because through your admit there are HP reps that do participate but still no response to the question has been "officially" given.

Master's Graduate
Posts: 405
Member Since: ‎05-27-2010
Message 7 of 11 (15,460 Views)

Re: "MPM is not unlocked"

I'd suggest calling HP Support. Is the PC (or motherboard) under warranty? Given similar threads on the issue, in the past, this appears to be something that you won't be able to fix without returning the unit or the motherboard for service/replacement. You may be able to take it to an authorized service center that has the mentioned utility, but you'll have to get that info from HP Support.

 

See http://h30434.www3.hp.com/t5/Notebook-Hardware-e-g-Windows-8/manufacturing-programming-mode-is-set-t...

 

 

------------
Although I am an HP employee, I am speaking for myself and not for HP.

Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!
Honor Student
Posts: 1
Member Since: ‎12-27-2013
Message 8 of 11 (14,346 Views)

Re: "MPM is not unlocked"

I have been working with this issue, and to unlock the MPM on system, you need to hold down the windows key, while holding the up arrow and the down arrow.  then coldbooting the computer. 

 

On the modle I am working on, this does not require a third hand, though it would help.

Student
Posts: 1
Member Since: ‎10-12-2016
Message 9 of 11 (3,434 Views)

Re: "MPM is not unlocked"

I have a file SMC.bin on a memory stick and  - nothing!  What to do? Turn on system "windows key\/" - nothng! Normaly starting.

Honor Student
Posts: 2
Member Since: ‎04-15-2013
Message 10 of 11 (866 Views)

Re: "MPM is not unlocked"

You have an smc.bin file but each one is unique to the system  - you have no choice but to return the system to a HP service partner to resolve.

 

The process is restricted to HP partners and not available to the general public...

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