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- recovery disc error during install window

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02-28-2017 08:14 PM
please tell me how to make recovery disc from recovery drive of win 8.1 again.
02-28-2017 08:28 PM
Hi @vp333
Thank you for posting in the HP Support forum.
You have several options to restore to Windows 8.1:
- use your own working recovery media - you can try to create it if you have the designated app (e.g. HP Recovery Manager) installed already
- use HP original recovery media
- use the built-in recovery media (if working fine and not corrupted)
Try to the last one first:
1. Please, shutdown the computer using/holding the power button for a few seconds
2. Power it back on.
2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).
This should open a HP Startup Menu which may look similar to this one
3. Choose F11 for System Recovery options.
The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from.
Go to Troubleshoot > please, perform either "Reset this PC" option or start "HP Recovery Manager" (whatever is available for your model).
Here are detailed instructions >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net§ion=ccweb&SFS=tdoc&language=english...
If this does not work, please, let me know.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
