recovery disc receives error message

[Ryan59]

bought recovery disc from hp error message windows cannot find d:\system.sav\util\rstone.exe

restart windows   bootmgr is missing

[WAWood]

@Ryan59

Hello;

Allow me to welcome you to the HP forums!

Sorry about the USB recovery disks problem -- but you need to get HP to replace this with ones that work.

We can not do that for you, so we have been directed to tell you to contact HP Customer Support, and tell them that the USB Recovery Media is NEW and not working, and be sure to tell them the error message you are seeing.

They are then supposed to send you replacement USB Recovery media.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
---------------------------------------

Good Luck