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‎04-22-2016 04:27 AM

HP Recommended
Product: hp 15 notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi

 I have a hp 15 notebook pc windows 10  64 bits. First i wanted to reset my laptop  and during the reseting it said problem has occured with reseting so i continued normal to windows 10 but it did not even want to startup . It only showed the hp logo. Then i opened F11 and tried to recover  the computer. It then said there is no image recovery file and it cant reset , refresh and recover and also it doesn't have the image file at all . So im asking how i can fix this situation.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2016 01:42 AM - edited ‎05-03-2016 03:09 AM

HP Recommended

Since it is out of warranty, you have left yourself without any no cost options. 

 

If the notebook is less than three years behind the current model, HP stocks and sells usb recovery media at a reasonable price. If it is older then HP Partner websites may have the recovery media for sale.

 

http://support.hp.com/us-en/document/bph07143


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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4 REPLIES 4

‎04-22-2016 04:39 AM - edited ‎04-22-2016 04:40 AM

HP Recommended

If you created a usb recovery flashdrive, then you can use it to recover your notebook to the delivered operating system.

 

Is your notebook still in warranty?

Check your warranty status Here.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-22-2016 01:15 PM

HP Recommended

No my warranty has expired plus i do not have the image on a usb . is there any other way

 

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‎04-22-2016 03:09 PM

HP Recommended

http://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/12343     pleas help me with my situation

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‎04-23-2016 01:42 AM - edited ‎05-03-2016 03:09 AM

HP Recommended

Since it is out of warranty, you have left yourself without any no cost options. 

 

If the notebook is less than three years behind the current model, HP stocks and sells usb recovery media at a reasonable price. If it is older then HP Partner websites may have the recovery media for sale.

 

http://support.hp.com/us-en/document/bph07143


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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