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‎04-07-2017 07:35 AM

HP Recommended
Product: HP15-AC030TX
Operating System: Microsoft Windows 8.1 (64-bit)

Hi,

 

First of all I am greatly dissapointed with HP products as the mode of service and service center people are not reliable in India (Iqor global service ) in Bangalore. I have ordered twice recovery media from HP for windows 8.1 version 64bit dvd but I am getting same error as below AFTER 59% WITH THE SECOND DVD:

 

COPY FAILED

 

E:\PRELOAD\BASE28.SWM

 

Z:\RM\IMAGE\BASE28.SWM

 

I do not know how this call center is working as every time they are asking me to visit service center and those guys are worst ones and need only money. I have already spent 15k for this issue as i have changed the HDD. I am 100% dissatisfied with HP products and will never advise anyone to purchase their products as they are very worst in quality. Looking for a solution with this issue if anyone can help will appreciate.

 

Thanks in advance.

1 REPLY 1

‎04-07-2017 08:58 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to try clean installing W8.1 by reading the info at the link below.

 

You want Option 1. 

 

https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

 

Then go to your notebook's support page to install the drivers and available software you need.

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