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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2017 08:48 AM

HP Recommended
Product: Spectre x360 2 in 1
Operating System: Microsoft Windows 10 (64-bit)

HI, My Spectre x 360 has been nothing but trouble. After a major or critical update the screen getss these horizontal lines and the sys locks, a bit if time passes and the is fine again. I read all about these isseus and have tried everything out there, I have reset to orig settings in bios no changes, I wanted to restrore to factory image but the recovery partion appears to be corrupt. How can I get a OEM from my model 13-4101 DX. i am not certain if i am alowed  or should also put serial number so I will wait until promted.

 

Please advise how to downlaod OEM software.WIn 10 64bit.

 

Thanks

C.B

1 REPLY 1

‎03-23-2017 08:52 AM

HP Recommended

@Stage1455

 

You would need to order a Recovery Kit.

 

http://support.hp.com/us-en/mediaorder/HP-Spectre-13-x360-Convertible-PC-Series/8499273/model/876472...

 

REO

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