Solved: recovery system disc - HP Support Community

dbox5219 · ‎11-26-2016

The hard drive on my Notebook G62-234DX failed. I have a new hard drive, but I do not have recovery discs. Apparently HP is no longer providing them. Is there another site or solution?

Thank you

erico · ‎11-26-2016

Recovery disks are meant to return the notebook to the state in which you received it from the factory, including required drivers. That is not exactly a clean install. There were probably some bundled programs included.

If you want a clean install, then an install from a Microsoft Windows USB flash drive or DVD installer is required.

Just so you understand what a clean install is, it is is an installation of only an operating system, required drivers not included.

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erico · ‎11-26-2016

Hp does not stock or sell recovery media for notebooks or desktops PCs when three years has passed the model year.

If you live in the US try the following HP Partner website

http://www.computersurgeons.com/

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dbox5219 · ‎11-26-2016

thanks

erico · ‎11-26-2016

You're welcome.

🙂

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dbox5219 · ‎11-26-2016

Another question please.... Once I replace the hard drive will the recovery discs work for a clean install. Thanks by the way -- the computer surgeons site has the correct discs.

erico · ‎11-26-2016

Recovery disks are meant to return the notebook to the state in which you received it from the factory, including required drivers. That is not exactly a clean install. There were probably some bundled programs included.

If you want a clean install, then an install from a Microsoft Windows USB flash drive or DVD installer is required.

Just so you understand what a clean install is, it is is an installation of only an operating system, required drivers not included.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

dbox5219 · ‎11-26-2016

Thanks again --

recovery system disc

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