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‎04-28-2017 09:55 PM

HP Recommended
Product: envy 15t ae000
Operating System: Microsoft Windows 10 (64-bit)

My son's laptop hard drive failed at school.  He did not have a recovery disc.  I replaced the failed hard drive with one from another laptop (which I converted to a ssd).  I can boot the laptop to the login screen but cannot get it to recognize a PIN.  My recovery disc from the other laptop will not work and as I mentioned, my son did not make a recovery disc for his laptop.  Since the hard drive failed the first quarter after the 1 year warrenty expired, HP will not even talk to me about what I might do.  Since HP no longer provides discs to go with the pre-loaded software I am stuck.  What do I need to do?  Do I have to go buy another license for Windows 10 and wipe the drive to start over?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2017 10:59 PM

HP Recommended

Or use the free Media Creation Tool from Micosoft to create a dvd or usb flash drive to install Windows 10. When/if it asks for license key-Skip. The key should be retrieved from BIOS. Just be sure you download the version that came on the laptop.

https://www.microsoft.com/en-gb/software-download/windows10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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2 REPLIES 2

‎04-28-2017 10:44 PM

HP Recommended

They should still have Recovery Media for a Windows 10 machine. They still have media for windows 8 machines and some windows 7.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎04-28-2017 10:59 PM

HP Recommended

Or use the free Media Creation Tool from Micosoft to create a dvd or usb flash drive to install Windows 10. When/if it asks for license key-Skip. The key should be retrieved from BIOS. Just be sure you download the version that came on the laptop.

https://www.microsoft.com/en-gb/software-download/windows10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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