screen switches on but black tried reboot doesn't work

[annieKJ]

Chromebook 14 has power switches on but screen black can see faded images

• Tried reboot with reboot and power keys
• Tried adjusting brightness

Any ideas??

Thank you in advance

[Jeet_singh]

Hi @annieKJ,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand the Chromebook isn't turning on and you need assistance in getting it back up and running, Don't worry as I have a few steps that would resolve your concern,

Step 1: Remove external devices

If your Chromebook does not start, remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices (external hard drives and similar).

After you have removed all external devices, turn on the Chromebook. What happens?

* If the Chromebook starts, reconnect devices one at a time while restarting the computer to figure out which device is causing the problem. You are done.

* If the Chromebook still does not start or exhibits the same problem, do not reconnect anything, and continue troubleshooting.

Step 2: Find a fix that matches your Chromebook's symptom (for more details, Click here)

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,