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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-05-2017 09:12 AM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

While on FB, I hear a ticking which seems to be countdown.  I get a message that a problem has occured and my computer shuts itself off.

1 REPLY 1

‎05-05-2017 02:46 PM

HP Recommended

Hello @lincroft

 

Welcome to the HP Support forum. Thank you for posting.

 

Based on your description, I think that what you experience is Blue Screen of Death (BSOD). Please, confirm to me if you notice this blue screen. If yes, BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

 

A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

 

In order to troubleshoot, I would need some specific information.

 

 

** Can you test your PC using this method (F11) >> https://www.youtube.com/watch?v=6JXUp43ahHA

Perform fast test, as well as component tests for Process, graphic card, network adapters.  Let me know the results

 

** Can you update your drivers using the Device Manager method >> https://support.hp.com/us-en/document/c03330139

 

** You may wish to review this article, as well >> https://support.hp.com/us-en/document/c04593971

and provide further details.

 

Looking forward to your update.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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