stuck diagnosing your pc

[helen26]

I want how fix it

[helen26]

Anyone know

[Chimney_83]

Greetings @helen26, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your computer stuck on diagnosing screen. Don't worry, I will be glad to help. 

However, for me to be able to assist you, I would require some information. 

As I am unable to get any details from the product number shared by you. Request you to refer to this Article for assistance in finding the product number of your computer. 

Have you tried any troubleshooting steps on your own?

Do you have any external devices connected to your computer?

What is the operating system installed on your computer?

Did you make any recent changes on your computer? (Hardware or software.)

Are you using a Desktop or a notebook?

Recommend you to perform a power reset on your computer and check. (Refer to this HP Article for Assistance. 

Run a system test on your computer. 

To run an extensive test. 

Shut down the computer. 

Turn the computer ON and keep tapping ESC or F2 to get the startup menu and select system diagnostics. 

In system diagnostics, you have an option to run an extensive test on the computer. 

If all the test pass, shut down the computer by holding down the power button for 10-15 seconds.

Turn the computer ON and keep tapping F11 repeatedly on startup to enter recovery manager. 

Select troubleshoot and try a system restore. 

Please refer to this article for assistance in using recovery manager. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[helen26]

It didnt it because it was disk drive broke so send back fix it

[Chimney_83]

Thanks for the reply. Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.